Unable to open a support ticket

[DM]

I've got the following message:

Access not permitted

The page you are trying to access is temporarily unavailable. We apologize for the inconvenience.

Subject : wrong serial on RSA SecurID server maintenance renewal

[admin_vermam4]

Hi @DM,

Sorry for the inconvenience. Could you please try now. Also, let us know for which product you would like to open the case so that we can provide access for that as well. 

[tmohr]

I have the same behavior as of 10 minutes ago

[admin_vermam4 · Accepted solution]

Hi @tmohr,

Sorry for the inconvenience. Would you mind giving a try now?

Thanks!

[ISFSNetwork]

Hello,

The creation of our new account is now ok, can you please attach our current license to our "lux.network.team@kyndryl.com"  account ?

Product Name:RSA SID Access Virtual Appliance

Serial #:81382908

Purchase Order:REPL/81262686

Order #:320248780

Order Date:June 17, 2020

Contract:

311063447

and

310979743

Regards.

[admin_vermam4 · Accepted solution]

Hi @ISFSNetwork,

Could you please navigate to community.rsa.com/contact and fill the form and submit. The support team will be able to troubleshoot for you.

Thanks!

[FernandaVieyra]

I've got the same problem, I need to open a case and shows the same message.