RSA Product Set: RSA Link (community.rsa.com)
RSA Product/Service Type: Case Management (community.rsa.com/cases)
I am a Dell employee who is a member of the Dell Cybersecurity team (and therefore an RSA customer) but I am only able to view cases, products and entitlements (i.e. maintenance contracts) for the RSA
account name within the Case Management
portal. I need to be able to view the cases, products and other information for my team at Dell.Image description
This situation occurs because all users that register for RSA Link using an email address with the @dell.com, @rsa.com or @emc.com email domain are identified as employees. This means that they will be associated with a placeholder "RSA" account in order to be granted access to the Case Management portal.
While this is optimal for most Dell Technologies employees, it prevents those Dell employees who are RSA customers from seeing their team's information in the portal by default.
To have your account updated, you will need to contact RSA Customer Support
using the form at https://community.rsa.com/contact
and reference this article for further assistance.
You can expedite the process by provided one or more of the items below, which will assist the RSA Customer Support team in locating the correct account with which you should be associated.
- Serial number of one of your RSA appliances
- License key of your RSA Archer Platform (if applicable)
- Site ID of the account with which you need to be associated
- The name and email address of one of your colleagues who already has the appropriate access
You can find information on locating some of the items above in the document entitled How to find the serial number or license key for your RSA product