Error message "'$scope' is undefined" when setting up security questions or ODA for an RSA Link account

[RSA-KB-Sync]

Article Number

000035855

Applies To

RSA Product Set: RSA Link (community.rsa.com)
RSA Product/Service Type: Registration Portal

Issue

After clicking on a hyperlink for a new order within an order confirmation email, the user is directed to the RSA Registration Portal and prompted to configure step-up authentication in the form of security questions and/or On-Demand Authentication.  However, after entering the requested information the error message below is displayed.

Please contact the Help Desk!
Message: '$scope' is undefined

Image description

Cause

This issue occurs because the hyperlink in the email incorrectly assumes that the customer is not yet registered for an RSA Link account.  The error occurs because a step-up authentication method (i.e. security questions and/or On-Demand Authentication) has already been configured and the registration portal is being denied the ability to overwrite it.

Resolution

This issue is being investigated by the RSA IT Operations team and will be resolved shortly.

Workaround

Users that have already registered for an RSA Link account are not required to register again.  Instead, users can view their orders within the RSA Link Case Management portal or, when applicable, directly on RSA Download Central.

Notes

The step-up authentication methods for an RSA Link account can only updated via the RSA Self-Service Console.
For more information on updating these methods, please refer to the articles below.

• How do I reset the security questions for my RSA Link account?
• How do I reset the On-Demand Authentication (ODA) PIN for my RSA Link account?