How can I change the On-Demand Authentication (ODA) PIN for my community account?

[RSA-KB-Sync]

Article Number

000036526

Applies To

All community users

Issue

I want to change my On-Demand Authentication (ODA) PIN to be something that is easier for me to remember.

Resolution

You can easily update your On-Demand Authentication (ODA) PIN within the Self-Service Console by performing the steps below.

1. Navigate to the Self-Service Console here:  https://community.rsa.com/selfservice
    
2. Enter the email address associated with your account in the User ID field and press Enter or click OK.
    
   Image description
    
3. Select Password as the Authentication Method and then click the Log On button.
    
   Image description
    
4. Enter your password and press Enter or click the Log On button.
    
   Image description
    
5. Once logged in to the Self-Service Console, click on the change PIN hyperlink under the On-Demand Authentication section.
    
   Image description
    
6. Enter your current PIN and then enter the new PIN you wish to use in the following two fields, then click the OK button.
    
   Image description
    
7. If the operation was successful you will see a green banner displayed when returned to the Self-Service Console landing page.
    
   Image description
    

If you experience any issues with the steps above, please contact Customer Support by submitting the form at https://community.rsa.com/contact.