How can I set up On-Demand Authentication (ODA) for my community account?

[RSA-KB-Sync]

Follow the steps below to configure your On-Demand Authentication (ODA) settings for the first time.

1. Navigate to the Self-Service Console here:  https://community.netwitness.com/selfservice
    
2. Log in with your User ID, which for most users is their email address.
    
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3. Select Password as your authentication method and click the Log On button.
    
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4. Enter the password for your RSA Link account and click the Log On button.
    
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5. You will then be prompted to set up your On-Demand Authentication (ODA) settings, which includes providing your mobile phone number and setting up a PIN.  Click the Save button when finished.
    
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6. After setting up your ODA settings you will see a green confirmation message at the top of the Self-Service Console, as shown below.
    
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You may also receive an email notification similar to the example below to verify that your On-Demand Authentication (ODA) settings have been configured.

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Refer to the Frequently Asked Questions for more information on how On-Demand Authentication (ODA) works.

For instructions on changing your PIN after the On-Demand Authentication (ODA) settings have been configured, refer to the following knowledge base article:  How do I reset the On-Demand Authentication (ODA) PIN for my community account?