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How can I view support cases opened by my team within the Case Management portal on RSA Link?

RSA-KB-Sync
Administrator Administrator
Administrator

‎2020-12-11 07:03 AM - edited ‎2021-04-23 02:21 PM

Article Number

000036326

Applies To

RSA Product Set: RSA Link (community.rsa.com)
RSA Product/Service Type: Case Management (community.rsa.com/cases)
Platform: Web Browser

Issue

When I log in to the Case Management portal on RSA Link I am only able to view the support cases that I have opened.  I would like to have the ability to view the support cases opened by the colleagues on my team as well.

Resolution

If you would like to view support cases opened by other users associated with your company account then you can request access by contacting RSA Customer Support and referencing this article.
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Last update:
‎2021-04-23 02:21 PM
Updated by:
Administrator Administrator

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