Article Number
000039061
Applies To
Customers managing their RSA cases online within My Cases application.
Resolution
1) Log on the RSA Link portal: https://community.rsa.com/
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2) Click on "My Cases" top menu:
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3) Go to "Cases" tab:
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4) Within the "View" drop-down menu, select "Open Cases (portal view)" and click on the "Go!" button.
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5) Click on the case number you would like to update or comment on.
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6) Hover your mouse on "Case Comments" menu and click on "Add Comment":
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7) Write your update in the "Comment" field and click the "Save" button:
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😎 A confirmation will be displayed. You can also view your recent comment(s) by hovering your mouse on the "Case Comments" menu:
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9) The case owner will get an email notification about your comment and the case status will also be updated:
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End of process.
Image description2) Click on "My Cases" top menu:
Image description3) Go to "Cases" tab:
Image description4) Within the "View" drop-down menu, select "Open Cases (portal view)" and click on the "Go!" button.
Image description5) Click on the case number you would like to update or comment on.
Image description6) Hover your mouse on "Case Comments" menu and click on "Add Comment":
Image description7) Write your update in the "Comment" field and click the "Save" button:
Image description😎 A confirmation will be displayed. You can also view your recent comment(s) by hovering your mouse on the "Case Comments" menu:
Image description9) The case owner will get an email notification about your comment and the case status will also be updated:
Image descriptionEnd of process.
In this article
