Article Number
000035583
Applies To
RSA Product Set: RSA Link (community.rsa.com), RSA Link Authentication (auth.rsasecurity.com)
Platform: Mozilla Firefox, Google Chrome
Issue
When attempting to log in to RSA Link the login prompt page does not load and eventually displays an error message in the web browser.
Mozilla Firefox displays the error message below.
The page isn't redirecting properly
Image description
Google Chrome displays the error message below.
This page isn't working
auth.rsasecurity.com redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS
Image description
Cause
This issue will occur if a network restriction (e.g. firewall) is in place that is blocking access to
https://auth.rsasecurity.com which is where the authentication occurs for RSA Link.
Resolution
Users experiencing this issue should contact their company's IT help desk to assist with troubleshooting the root cause, as they will likely need to update the firewall rules to allow access to
https://auth.rsasecurity.com.
Notes
Additional information and workarounds can be found in the article entitled
Error message "Agent Integration Error" when logging in to RSA Link which addresses a similar issue.