Proxy Error is displayed when logging in to RSA Link

[RSA-KB-Sync]

Article Number

000035350

Applies To

All RSA Link users

Issue

When attempting to log in to RSA Link, the Proxy Error message below is displayed.

Image description

Cause

This error indicates that you attempted to log in during a short window when the authentication system for RSA Link was undergoing a minor maintenance update.

Workaround

Wait a few minutes and attempt to log in again and it you should then be able to log in successfully.
If you still receive the error after five minutes or more of waiting, please report the issue to RSA Customer Support.