This article applies to RSA Link, the primary customer support portal and online community for all RSA products and solutions, and to other online RSA websites such as myRSA, the RSA Case Management portal and RSA Partner Central.
I need to know which URLs are associated with the RSA Link website so that I can ensure that our corporate security policies allow access to them.
The table below lists all of the URLs associated with RSA online portals and other websites.
This is the primary URL associated with RSA Link.
This is an alias (i.e. CNAME) URL associated with RSA Link.
This URL is utilized by the mobile-friendly version of the RSA Link website.
This is the default URL utilized by the Khoros JX (formerly Jive-x Cloud) platform on which RSA Link is built. The community.rsa.com URL is considered the vanity URL to this address.
This is the base URL for many of the product downloads accessible via RSA Link such as service packs, patches, tools/utilities and authentication agents. It is also where some images and attachments are hosted for legacy knowledge base articles.
RSA Link myRSA RSA Case Management
This was the URL for RSA SecurCare Online (SCOL), which was the predecessor to RSA Link. This URL is essentially deprecated and redirects to the RSA Link home page, but may still be referenced in older product documentation, advisories or knowledge base articles.
These URLs are associated with the authentication / single sign-on (SSO) utilized by RSA Link, myRSA and the RSA Case Management portal. It is also utilized by the RSA Self-Service Console where users can manage their accounts.
This is the URL for the RSA Registration Portal where users are able to register for access to RSA Link, myRSA and the RSA Case Management portal.
This was the primary URL for RSA Download Central (DLC), which was the predecessor to myRSA. It is now deprecated and redirects to myRSA, but may still be referenced in older product documentation, advisories or knowledge base articles.
RSA Case Management
This is the principal URL associated with the RSA Case Management portal, which utilizes the Salesforce Service Cloud platform.
This is an accompanying URL for the Dell EMC Education Services portal where resources relating to training courses are hosted.
Because the Dell EMC Education Services portal utilizes a separate single sign-on (SSO) than what is utilized by the other RSA websites, users are routed to this URL when authenticating to gain access to the portal.
RSA Partner Central
This is the primary URL for the RSA Partner Central portal where RSA partners are able to manage their support cases, contracts and other information. However, it simply redirects users to authenticate via single sign-on (SSO) and then routes them to the actual RSA Partner Central URL. (See below)
Because the RSA Partner Portal utilizes the Dell EMC single sign-on (SSO) rather than what is utilized by other RSA websites, users are routed to this URL when authenticating to gain access to the portal.
This is the actual URL for the RSA Partner Central portal, which utilizes the Salesforce Service Cloud platform.
Users whose networks block traffic from the URLs above may experience a degraded experience on the RSA online portals. This is especially true of users who cannot properly access the authentication-related URLs, who will likely experience an Agent Integration Error message when attempting to log in.
If you are still experiencing issues on one or more of the portals above after ensuring that you can access the required URLs, please contact RSA Customer Support for further assistance.