Article Number
000034696
Applies To
Registered RSA Link User
Issue
When a user attempts to log into RSA Link, they see the Access Denied error below after they enter their credentials.
Image description
Access denied. Please contact your help desk or administrator for more information.
Image descriptionCause
This error will occur when the user has not set up their Security Questions or On-Demand Authentication (ODA) for their account.
Resolution
To resolve the issue, visit the RSA Self-Service Console (https://community.rsa.com/selfservice) and log in with your normal credentials.
You will then have the ability to configure one or both authentication methods.
Image description
After making this change, the Access Denied message will no longer appear when logging in to RSA Link.
You will then have the ability to configure one or both authentication methods.
Image descriptionAfter making this change, the Access Denied message will no longer appear when logging in to RSA Link.
Notes
Click here to view the full list of other common authentication issues with RSA Link and how to resolve them.
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