Article Number
000035271
Applies To
All RSA Link users
Issue
RSA customers, partners and employees are no longer receiving email notifications from RSA Link when product advisories are published.
Cause
The Lithium JX platform (formerly known as the Jive-x platform) on which RSA Link is built has an undocumented limitation in which email notifications are automatically disabled for users who have not logged in within a specific threshold. This means that RSA Link users that have not logged in to the website within a 12 month period will cease to receive email notifications, including those for product advisories.
Resolution
To ensure that you are receiving email notifications from RSA Link for the
content to which you subscribe (i.e. "follow") you will need to log in to RSA Link at least once every 12 months.
Notes
If your account is active and you are still not receiving email notifications for product advisories, refer to the article entitled
I'm no longer receiving RSA Link email notifications even though my account is still active.
