Why am I not receiving email notifications for the RSA SecurID Access Service Notifications when I receive other advisories?

[RSA-KB-Sync]

Article Number

000036494

Applies To

RSA Product Set: SecurID Access
RSA Product/Service Type: Cloud Authentication Service
Platform: RSA Link (community.rsa.com)

Issue

I am an RSA SecurID Access customer but I do not seem to have access to the RSA SecurID Access Service Notifications page and am not receiving those email notifications, even though I am receiving other advisories for RSA SecurID Access.

When I navigate to the page I am presented with an Unauthorized error message.  Also, when viewing the RSA SecurID Access Advisories page, the section for Service Notifications displays the following message:

These advisories are only accessible to users with active maintenance contracts. Please log in with a valid user to view the content.

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Cause

Because the RSA SecurID Access Service Notifications are only applicable to the RSA SecurID Cloud Authentication Service, they are only accessible by RSA SecurID customers who utilize that service and not to others.

Users who do use the service and still experience the issue above may not have their active maintenance contract for the Cloud Authentication Service properly associated with their RSA Link account.

Resolution

If you believe you should have access to the RSA SecurID Access Service Notifications page but do not then please contact RSA Customer Support and reference this article so that they can assist in providing access and correcting any discrepancies with your RSA Link account.

Notes

For more information about service notifications and other advisories on RSA Link, refer to the RSA Link Frequently Asked Questions and to the following knowledge base articles:

• How do I subscribe to product advisories on RSA Link?
• How to subscribe to Service Notifications for RSA SaaS and Hosted products