Reporting Engine Stopped

[YossiNagar]

Hi,

I'm having problem with the reporting engine that i couldn't start it on the UI. i getting error message tells me "Failed to start AIO - Reporting Engine service". and every 1 min i get an email with error.

please, if you have any idea share with me.

thanks.

[DavidPetty]

Yossi this doesn't seem to be an Archer related issue.  Can you attach a screenshot of the UI in regards to AIO?

[YossiNagar]

Hi David,

Thanks for reply,

See the attached Pic.

[DavidPetty]

Thanks.  Definitely not Archer Yossi.

Where is this message appearing; desktop, web server, app server or SQL server?

[YossiNagar]

1. Can i move that discusion to another place?

2. the message appering when i connecting to the security analytics via web.

[jeffshurtliff]

Hi Yossi,

I have moved this discussion to the Security Analytics" data-type="space​ space.

Thanks,

Jeff

[YossiNagar]

Thank you Jeff.

Hope someone here could help.

[DavidWaugh1]

Check that the reporting engine partition is not full. Something like /home/rsasoc

Use df -h and post the results back 😃

[YossiNagar]

Please.

[JonathanSaxon]

Please check the status of the reporting engine service using:

status rsasoc_re

Then restart the reporting engine service using:

restart rsasoc_re; tail -f /var/log/messages

Then send the messages related to the reporting engine restart process.

It may be best to open a support ticket if this is an urgent matter.  That will insure you have the full attention of a support engineer.