This course is part of the RSA Adaptive Authentication On-Demand (OD) Bundle.
Are you an RSA Adaptive Authentication customer looking for a deeper dive into the details of the Back-Office Case Management application – this course is for you.
This is the second course in the Adaptive Authentication Case Management curriculum, for both Cloud and On-Premise offerings. Building upon the foundation established in the overview course, this course takes the learner on a deeper dive into the Case Management application. Upon finishing this course, you will have an understanding of all the features of the Case Management application. You will also learn how to manage, operate and work with Case Management to analyze any suspicious activities in order to maintain a secure/fraud-proof environment.
Customer, PS, CS, ES, Partners
On-Demand Learning (self-paced eLearning)
Knowledge of the following is suggested for attending this course:
RSA Adaptive Authentication Case Management Overview Course
Upon successful completion of this course, participants should be able to:
Describe how cases work along with all the features offered by Case Management
Create, edit, update and manage cases in the Case Management application
Utilize Case Management’s features to analyze cases associated to any suspicious/fraudulent activities
Manage users and organizations in Case Management
Use the Research Activities and LookUp User features to analyze cases