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This course is part of the RSA Adaptive Authentication On-Demand (OD) Bundle.
Summary
Are you an RSA Adaptive Authentication customer looking for a deeper dive into the details of the Back-Office Case Management application – this course is for you.
Overview
This is the second course in the Adaptive Authentication Case Management curriculum, for both Cloud and On-Premise offerings. Building upon the foundation established in the overview course, this course takes the learner on a deeper dive into the Case Management application. Upon finishing this course, you will have an understanding of all the features of the Case Management application. You will also learn how to manage, operate and work with Case Management to analyze any suspicious activities in order to maintain a secure/fraud-proof environment.
Audience
Customer, PS, CS, ES, Partners
Delivery Type
On-Demand Learning (self-paced eLearning)
Duration
120 Minutes
Prerequisite Knowledge/Skills
Knowledge of the following is suggested for attending this course:
- RSA Adaptive Authentication Case Management Overview Course
Course Objectives
Upon successful completion of this course, participants should be able to:
- Describe how cases work along with all the features offered by Case Management
- Create, edit, update and manage cases in the Case Management application
- Utilize Case Management’s features to analyze cases associated to any suspicious/fraudulent activities
- Manage users and organizations in Case Management
- Use the Research Activities and LookUp User features to analyze cases
Course Outline
- Module 1: Introduction
- Module 2: Case Management Workflows
- Module 3: Users in Case Management
- Module 4: Managing cases
- Module 5: Research Activities
Access Training
In order to register for a class, you need to first create a Dell Education account
If you need further assistance, contact us
