Access to download updates for peers

[DarrinKhan1]

Hello,

We have another NOC engineer that needs to be able to download updates for our RSA products, what is the best way to arrange this access for him ?

Thanks for your assistance.

[PaulThornton · Accepted solution]

Hi Darren,

The NOC Engineer can register for their own account at RSA Security Inc. Registration Portal  provided they know the Licence Serial Number, Contract Number or Site ID for one of your products.

Otherwise you can create an account for them by going to My RSA, then My Team, then click your Site Name and then click Add New Contact.

You then just add their basic details to the resulting form, decided whether to give the Admin status or not and submit. Admin status mean they will be able to edit/delete other accounts and create new accounts themselves.

Once submitted an account will be created for them and they will be sent a Welcome to RSA email with a link to setup their password and Identity Confirmation methods.

Regards
Paul Thornton

RSA Customer Support

[jeffshurtliff]

Hi Darren,

Adding to what Paul said above, you can find step-by-step instructions for adding other users to your account in the following knowledge base article:  https://community.rsa.com/docs/DOC-67006 

Thanks,

Jeff