Allowing another user access

[JanetLowry1]

I need to let someone else at my company look for info in RSA link. I gave them my userid/password. Hopefully this is allowed. Anyway, it gave them a prompt to enter a code. The code usually gets sent to my phone, but it didn't get sent. Is there anything I can do? 

Thanks,

Janet

[EricaChalfin · Accepted solution]

JANET LOWRY‌,

First, welcome to the RSA Link community! We are glad you joined us.

Sharing your access credentials is never recommended. Registration on RSA Link is free so one or all of your RSA administrators can sign up through the registration portal. To have full access to all content and downloads, your users must select the I am an RSA Customer or Partner option when registering for an account on the RSA Registration Portal and provide a valid serial number, license key, site ID, or contract number. If you use RSA Archer, note that you must use a license key, site ID, or contract number.

As an alternative, if you do not want to share your serial number, license key, etc. with users who should not have it, you can add these users manually as members of your team. Steps can be found in article https://community.rsa.com/docs/DOC-67006 

Regards,

Erica

[EricaChalfin]

JANET LOWRY‌,

I just saw the question you had about not getting the ODA tokencode on your phone.  If you or your coworker are having an issue logging in, please contact RSA Support and they can assist.

Regards,

Erica