Can't access My RSA link or open a case

[MohamedSaleh]

Dear Support,

When I try to log into the securecare online and access the My RSA link or try to open a new case, I get an error message saying "Single Sign-On Error. We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins."

Please help

[jeffshurtliff · Accepted solution]

Hi Mohamed,

I have created the support case 00851883 on your behalf so that this issue can be resolved.

For anyone else experiencing this issue, please send an email to support@rsa.com and our Customer Support team will be able to assist is correcting this, as there is likely a discrepancy with your account.

Thanks,
Jeff