Create a Case on Line

[RobertFischer]

I just registered for support and I went to open a case and I get the following error

Single Sign on error     "We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins"

When I go into my profile I get no services have been authorized.

I did enter my companies s/n during registration

Any help would be appreciated, I can also be reached at 978 935 3817

[JosephColombo · Accepted solution]

Hi Robert,

Thanks for the post, and also for calling in. I made an update on the RSA side to resolve this issue. Should you have further questions regarding this or anything else related to RSA Link, please do not hesitate to reply, create a new post, or email support@rsa.com.

Thanks!

Joe

RSA Customer Support

[AlexHorton]

Hey Joe, I am also receiving the same SSO Salesforce error when I click on "My RSA" (see attachment).

[JosephColombo]

Hi Alex,

Thanks for replying on this thread. I made an update to your RSA Link account -- would you mind using a fresh browser and trying again? You can go to https://community.rsa.com and click the "Log in" link. Once logged in, click on "My RSA."

Thank you

Joe

RSA Customer Support

[AlexHorton]

That worked, thanks!