Create a Support Case

[brue]

Hi Support Team,

sadly I am not able to create a support case.

As of Friday I thought you guys were updating something on y'alls backend so I thought I could wait it out, but I am still not able to create a support case. Please resolve this issue as soon as possible .

[admin_vermam4]

Hi @brue,

Sorry for the inconvenience. Could you please let us know for which product you would like to open the case for?

Thanks!

[brue]

Hi @admin_vermam4 ,

RSA Link - Specifically we have a problem with an identity source within the RSA Cloud Authentication Service.

[admin_vermam4 · Accepted solution]

Hi @brue,

Would you mind giving it a try now?

Thanks!

[cookra]

I have the same issue. I tried emailing the only email I have available - rsa_customer_success_team@rsa.com. Is there a different support email address or phone number?

[admin_vermam4]

Hi @cookra,

Sorry for the inconvenience. Could you please let us know for which product you would like to open the case for?

Thanks!

[cookra]

Both RSA Cloud Authenticator Service and RSA Authentication Manager. Attempting to set up the identity router between the two.

[admin_vermam4 · Accepted solution]

Hi @cookra,

Thanks for the information. Could you please try now? It should work.