Registering with Authentication Manager

[ChrisClifford]

I'm trying to register to download the latest Authentication Manager, but there is no option to select it as one of the products during initial registration. I have my serial number but as I said Authentication manger does not show as an option.

I need to download patches and SP ASAP.

[JosephColombo · Accepted solution]

Hi Chris,

Thank you for reaching out using the RSA Link discussion boards. Please choose the "RSA SecurID" Product Family when registering.

To locate your license/serial number, go to the  Authentication Manager Security Console:

Setup > Licenses > Status > View Installed Licenses

Click on LID Number and click “View”

Account ID or License Serial Number: (8-digit number)

Thank you,

Joe

RSA Customer Support

[ChrisClifford]

Joe I tried all the products including the RSA SecureID and none would let me associate the serial number with my account.

Regards

Chris

Sent with BlackBerry Work (www.blackberry.com)

[jeffshurtliff]

Hi Chris,

I apologize for the inconvenience.  It sounds like there may be a discrepancy that may be preventing the serial number from being associated with your email domain.  I will reach out to you directly via email so that we can get this resolved.

In the meantime, I was able to grant you access to the RSA SecurID downloads pages so that you can reach the patches and service packs that you need.

Thanks,
Jeff