Token Pack ID invalid

[DavidHoolder]

I need to decrypt my token seed records.  When I enter the token pack ID, I get a message that the token pack ID is invalid.

[EricaChalfin]

David Hoolder‌, 

I have moved this thread to the https://community.rsa.com/community/rsa-customer-support community so that you can get an answer to your question.

Regards,

Erica

[EricaChalfin · Accepted solution]

David Hoolder‌,

The Invalid Token Pack ID message that you are seeing is a common error that requires we replace the tokens you have with a new set. 

The fastest way to resolve this issue would be for you to open a case with our License Seed Response team for the replacement by opening a new case under Case Management in RSA Link.  This automatically passes you through the security question requirement.

To create a case,

1. Login to the Case Management portal.
2. Click on the My Products tab.
3. Choose the product for which you want to open a case.
4. Click Create Case from the Case Management column.
5. Fill out form.
6. Click Submit.

Regards,

Erica.