NetWitness Community

AkshayDaniel · ‎2017-10-18

Unable to access Tech Huddle link

https://community.rsa.com/docs/DOC-12902

It seems I am not authorized could some guide me or provide the necessary access

jeffshurtliff · ‎2017-10-18

Hi Akshay,

The reason you are unable to access that page is because it is within the restricted RSA Archer Customer/Partner Community" data-type="space‌ and when you registered for your RSA Link account you did not select the "I am an RSA Customer or Partner" option which grants access.

I was able to provide you with access to the community so that you can access the document, but in order to access all of the RSA Archer content that you need you will want to update your account to indicate that you are a customer. This can be done by following the instructions here: https://community.rsa.com/docs/DOC-77654

I hope this helps. Let us know if you have any other questions or if you're still unable to access the document for any reason.

Thanks,
Jeff

View solution in original post

JayneTaylor · ‎2017-10-18

Hello Akshay,

I have opened support case 01054073 for you. The case will be picked up by the next available representative so someone will get back to you soon.

jeffshurtliff · ‎2017-10-18

Hi Akshay,

The reason you are unable to access that page is because it is within the restricted RSA Archer Customer/Partner Community" data-type="space‌ and when you registered for your RSA Link account you did not select the "I am an RSA Customer or Partner" option which grants access.

I was able to provide you with access to the community so that you can access the document, but in order to access all of the RSA Archer content that you need you will want to update your account to indicate that you are a customer. This can be done by following the instructions here: https://community.rsa.com/docs/DOC-77654

I hope this helps. Let us know if you have any other questions or if you're still unable to access the document for any reason.

Thanks,
Jeff