Unable to create support case or download software

[rjjessee]

Hello,

Much like a couple of other users I found on the forums I am a first time user and am unable to download software or create a support case. In both instances I receive an "Access Denied: You do not have sufficient privileges for this resource or its parent to perform this action." When I registered for my account I did include a valid SecureID Access serial number. Any assistance or guidance would be greatly appreciated.

Thank you,

Roger

[Admin_Dharani · Accepted solution]

Hi @rjjessee ,

Sorry for the inconvenience. can you please check and let me know if you still have the issue?

Thank you.

[rjjessee · Accepted solution]

That worked! Thank you so much.

Have a wonderful day,

Roger