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Community Support Forum

Unable to open a case

ryanshedd
New Contributor
New Contributor

‎2021-12-27 11:59 AM

I am currently unable to open a case.  This page is temporarily unavailable.  we apologize for the inconvenience.  Is there an ETA on this?  I could really use some assistance.

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3 REPLIES 3

SanthoshV
Employee (Retired) Employee (Retired)
Employee (Retired)

‎2021-12-28 02:21 AM

Hi @ryanshedd,

Apologies for the inconvenience. Can you please let us know for which product you want to submit a new case?

Thanks,
Santhosh V

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ryanshedd
New Contributor
New Contributor
In response to SanthoshV

‎2021-12-28 08:35 AM

Hi Santosh,
I am new to my position at my company.  Our previous Cybersecurity person had admin rights on this site to be able to download new patches/updates etc...  I need my account to be able to do the same.  This in regards to the log4j vulnerability.  We're currently on version 8.4 and would like to go to 8.6.0.1.  

 

Thank you

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SanthoshV
Employee (Retired) Employee (Retired)
Employee (Retired)

‎2021-12-29 01:06 AM

Hey @ryanshedd,

You are all set now. You should be able to access the Downloads page as well as submit cases. Please check and let me know if you have further issues.

Thanks,
Santhosh V

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