Unable to open a new case

[mslowikowski]

Hello,

I cant open support case can you assist me with this ? Im getting:

The page you are trying to access is temporarily unavailable. We apologize for the inconvenience.

[Admin_Dharani · Accepted solution]

Hello @mslowikowski ,

Sorry for the inconvenience caused. Can you please try again now? 

Thank you. 

[mslowikowski]

Now i have access thank you and I wish you best.

[kturdanes]

Hi, 

I am getting the same error when trying to log a new case. 

What was the solution?

Thank you

[admin_vermam4]

Hi @kturdanes,

Thanks for reaching out to us. You should be able to access the case portal. However if you see the message: "Unable to identify any company accounts that are associated with the user", then please contact RSA Support via the RSA Link Contact Form (community.rsa.com/contact) and reference this article so that your account can be properly synchronized.

[kturdanes · Accepted solution]

thank you so much @admin_vermam4  😊