Unable to open a support case

[patrickryan3]

Hi,

I am trying to open a support case for SecurID but I am getting an access is not allowed error.

[ATIFMUNIR]

Same here, I cant login either

[admin_vermam4 · Accepted solution]

Hi @patrickryan3,

Sorry for the inconvenience. Could you please try to create a case now. It should work. Thanks!

[RossFortini]

Hi, @admin_vermam4  I can now create a case, but I cannot select the *correct* RSA Product Set.

We license Adaptive Auth OnPrem but that's not even a choice in the product type dropdown list for me.

[patrickryan3]

Thanks.  It is working and I have created a case.

[admin_vermam4]

Hi @RossFortini,

Could you please try now. You should be able to get that choice in product set dropdown.

Thanks!