Unable to open a support ticket

[honeywell]

We are a new customer and we need assistance in RSA deployment 

We cannot open any ticket for that

[Admin_Dharani]

Hi @honeywell ,

Sorry for the inconvenience, you should be able to create case portal now. Could you please try again now?
Also if you can let us know which product you would like to open the case so that we can provide access for that as well. 

Thank you.

[honeywell]

I still cannot open

I have no options

[Admin_Dharani]

Can you let us know which product you would like to open the case so that we can provide access for that

[honeywell]

We downloaded RSA Authentication manager 8.5 – Hardware appliance from(as mentioned below ) myRSA  and deployed in our environment

Name: rsa-am-hardware-appliance-8.5.0.0.0.iso
Description: RSA Authentication Manager 8.5 – Hardware Appliance

After a successful  deployment of RSA server , we successfully access the Security Console and set Admin account

• We follow the process to create job profile and distributed the token to Windows machine.
• One user is created for this both in application and RSA 
• The we created software token profile and distribute the SecureID tokens through Software Token files
• We have installed RSASecurIDToken502x64 .msi in windows machine and imported the tokens through files.

While try to authenticate against RSA using the token and username and we fail

[Admin_Dharani · Accepted solution]

@honeywell please contact support@rsa.com for this issue, they should be able to resolve this.

Thank you.