How can I set up security questions for my NetWitness Community account?

[RSA-KB-Sync]

Customers and Partners using the Community

I chose to only set up On-Demand Authentication (ODA) as my step-up authentication method when I registered for an account, but now I would like to set up security questions as an alternative method.

Resolution

Follow the instructions below to configure security questions for your account for the first time.

1. Navigate to the Self-Service Portal:  https://community.netwitness.com/selfservice
    
2. Log in with your User ID, which for all non-employees is their email address.
    
   Image description
    
3. Select Password as the authentication method.
    
   Image description
    
4. Enter the password for your NetWitness Community account.
    
   Image description
    
5. Upon logging in, if your security questions haven't yet been configured then you will be immediately prompted to do so.
    
   Image description
    
6. After selecting your questions, providing your answers and clicking on the Submit Your Request button you will see a message confirming that you were successful.
    
   Image description
    

 
After configuring your security questions, the next time you are prompted to provide additional identity verification, you will be able to choose whether you would like to answer one of your security questions or if you would like to authenticate using the On-Demand Authentication (ODA) method.

Image description

Notes

If you have already configured your security questions but would like to reset them, refer to the following article:  How do I reset the security questions for my community account?