There may be situations where people may not receive ODA (On-Demand Authentication) token code via text message in certain countries thus affecting their login. We can verify that the messages go out from the RSA to the provider but we do not have the ability to track the messages after they have been sent which is a kind of imperfect science. But once the messages are out from our end, they are out! So, the situation of customers/users not receiving messages would actually depend on number of factors and situations such as:-
- Country might be blacklisted from the support
- Unreliable global cell phone providers
- User error
- Myraid of other issues
Note: This is currently being faced only by users in Saudi Arabia with country code +96
Resolution: The viable way/method to by pass this stuff and login is to use the Security Questions way for logging in failing which you would not be able to authenitcate. If you have not setup your account's security questions by any chance, here's what you need to do by following the article: How can I set up security questions for my NetWitness Community account?
