NetWitness Community

RajbirYadav · ‎2013-11-28

i just browse the SA server ip address and added two other SA server as broker successfully and logout. after sometime i try to login but got bad credential from GUI.

i type admin as username and netwitness as password on notepad and paste on the required filled but its showing that bad credential.

how can i resolve this issue?

RajbirYadav · ‎2013-12-04

i just stop the jettysrv and removed some from the uax/db

[root@SA_Globle ~]# cd /var/lib/netwitness/uax/db

[root@SA_Globle db]# ls

platform.h2.db

platform.h2.db.2013-06-27_104350.zip

platform.h2.db.backup.2013-12-01_060013.zip

platform.h2.db.backup.2013-12-01_062232.zip

platform.h2.db.backup.2013-12-01_182232.zip

platform.h2.db.backup.2013-12-02_062232.zip

platform.h2.db.backup.2013-12-02_182232.zip

platform.h2.db.backup.2013-12-03_062232.zip

platform.lobs.db

platform.lock.db

platform.trace.db

then start jettysrv and admin user worked. lol!

View solution in original post

huanzhou1 · ‎2013-11-29

if you configure the email address then you can reset the password when you login, but if not, i don't know, maybe you can check with support.

Since you don't have any data, you may just want to re-image.

AdamRasnick · ‎2013-12-02

What exactly did you do before you started getting the "bad credentials" error?

RajbirYadav · ‎2013-12-02

i have just added 2 SA server as broker in this SA server and then next time when i try to login i got this error

AdamRasnick · ‎2013-12-02

Just to help me clarify, you added 2 brokers to the SA interface? This should not have had anything to do with your credentials on your current SA server.

RajbirYadav · ‎2013-12-03

hi ADam, patriot

i know that its doesn't have any effect on the credential but i am facing this issue, if you can help me?

it would be great

AdamRasnick · ‎2013-12-03

Def go ahead and open up a case...

...do you know how to find the *.cfg files for the devices? Its easier if you use WinSCP rather than the command line...

RajbirYadav · ‎2013-12-04

Hi Adam, thanks its resolved.

huanzhou1 · ‎2013-12-04

so what's the issue? how you resolved?

RajbirYadav · ‎2013-12-04