Access not permitted ||| Cannot Open a Case

[AyoolaOgunlade]

Each time i log into my portal to try and open a case, i get the error access not permitted. 

below screenshot shows what i am going through. 

regards 

[admin_vermam4]

Hi @AyoolaOgunlade,

Sorry for the inconvenience. For which product you would like to raise the case so that we can provide the appropriate level of access. 

Thanks!

[AyoolaOgunlade]

SecurID and Netwitness

[admin_vermam4]

Hi @AyoolaOgunlade,

Please try it now. It should work.

Thanks!

[AyoolaOgunlade · Accepted solution]

I have checked and i think we are good now. 

thanks for your prompt response. 

[deki]

Hi, I'm trying to open a case for NetWitness appliance, but I get an error that 'Access is not permitted'.

Please assist.

Tnx

[MohitVerman · Accepted solution]

Hi @deki,

Thanks for connecting with us. Please try now.

Regards,

Mohit Verman

[deki]

Solved 🙂

Tnx a lot.