Access Not Permitted when trying to OPEN a Case

[zohairmasood]

Dear Team,

Hope you are safe and well,

As i am unable to open a ticket at RSA Case Portal and it gives a message of " Temporary unavailble", i would like someone to please resolve this problem. Snaps are attached for your reference.

thanks in Advance!

Warm Regards,

[victorlaucas]

Hi @zohairmasood, 

I apologize for the delay in getting back to you. You've been granted case portal access. Can you please try again? 

[zohairmasood]

Dear,

Thank you so much for your response and let me check if it is working now.

[zohairmasood]

Dear,

Now I am able to open a case at rsa support but I have not received any email from RSA support team on my email address " zohair.masood@rewterz.com " as we open the case so an initial email generates to notify the user that a case has been opened. 

May you please help with this.

Regards,

Zohair