Also can't access downloads

[aebeck80]

Like others, I am getting "Access Denied" on any downloads page. 

[MohitVerman]

Hi @aebeck80,

Would you mind providing the URL or the page name for which you are looking for downloads so that we can provide elevated access.

Thanks

Mohit

[aebeck80]

My replies, with links, keep getting removed as "spam."

[aebeck80]

It would be any download links from the SecurID Access Documentation & Downloads page.

[aebeck80]

Also, I cannot create a support ticket. When I click the link in Step 2 on the Support Information page, I get "Access not permitted."

[MaxKimball · Accepted solution]

@aebeck80 - I just went in and updated your permissions for SecurID and Case Portal. Can you let me know if you are able to access them now? 

[aebeck80]

Hi Max - thank you. I now have access to SecurID downloads and the support portal.