Can't create cases or download SecurID authentication agent

[epi_rcarlin]

I can download the documentation for authentication agents, but not the authentication agent install files (insufficient permissions). Went to create a case on that and found that I don't have permissions for that either. Is there somewhere I need to enter our contract number?

Thanks,

Rick

[SanthoshV · Accepted solution]

Hi @epi_rcarlin,

Apologies for the inconvenience that the issue has caused. We have now fixed your accounts permissions. So you should be able to create cases and access the necessary downloads. Please have a look and let us know if you face any issues.

Thanks,
Santhosh V

[epi_rcarlin]

Thank you very much. I have access to downloads.