Can you help - Unable to access download link to RSA Authentication Manager - permission denied

[ITCompany]

Hi,

As per the subject header - I'm unable to access the following link to gain access to the updates/releases of RSA Authentication Manager.
https://community.rsa.com/t5/rsa-authentication-manager/tkb-p/authentication-manager-downloads

I'm intending to upgrade 2 servers (primary/replica) from 8.1 SP 1 P 15 to the latest 8.5 release.
I posted before but the post was marked as spam for some reason, and i had no reply.

Can you help?

Thanks in advance,

Wes

[ITCompany]

As per the subject header - I'm unable to access the following link to gain access to the updates/releases of RSA Authentication Manager.
https://community.rsa.com/t5/rsa-authentication-manager/tkb-p/authentication-manager-downloads

I'm intending to upgrade 2 servers (primary/replica) from 8.1 SP 1 P 15 to the latest 8.5 release.
I posted before but the post was marked as spam for some reason, and i had no reply.

Can you help?

Thanks in advance,

Wes

[ITCompany]

Has our support contract expired? 

redacted email address

[SanthoshV]

Thanks for reaching out @ITCompany and sorry you are having issues. It seems that you have not yet registered in RSA Link as I was not able to find an account associated with itinfrastructure@bluebay.com

Please register RSA Link by clicking on the Register Now button at the top and you should be able to access the necessary page.

Hope this helps!

Thanks,
Santhosh V

[ITCompany]

My bad - wrong email address in the post, but the account I'm posting with is using the address below - so its already registered. 

[redacted email address]

That is the address used - I had the wrong domain. My apologies. 

[ITCompany]

My bad - wrong email address in the post, but the account I'm posting with is using the address below - so its already registered. 

[redacted email address]

That is the address used - I had the wrong domain. My apologies. 

[SanthoshV]

Apologies for the delay in response @ITCompany. My shift ended yesterday hence I am replying now.

Thanks for providing me the right email address. I have added the necessary roles to your account. So you are all set. You should be able to access the downloads page.

Thanks!

[ITCompany]

Hi Santosh,

Many thanks for your help, but I cannot see the full versions in there, only the patches. 

Can you give me access to the full releases please? My upgrade path, according to the official docs, is as follows and so requires the full releases, as well as the patches.

1. Install RSA Authentication Manager 8.1 SP1.
2. Install RSA Authentication Manager 8.2.
3. Install RSA Authentication Manager 8.2 SP1.
4. Install RSA Authentication Manager 8.5

Many thanks in advance for you help,

Wes

[SanthoshV]

Hi @ITCompany,

You can use the Version dropdown to get the downloads. If you still don't get it then you can use the search bar next to Version dropdown to search the downloads you need. Hope this helps!

[ITCompany]

I still cant see the 8.2 release. Can you unlock the 8.2 release please? Its required to go from 8.1sp1 to the latest 8.5.

Here are some screenshots - the 8.2 release is missing, whether i search for it or not.

8.5 - Release version available:

Version 8.2 - Releases for this version missing:

[ITCompany]

Please help - I can only download the patches. I need access to the releases.