Case erstellen - SSO Fehler -

[TorstenHabicht]

Hi Team,

Ich kann keinen "Case" eröffnen.

Bekomme SSO Fehler.

Bitte an Torsten.Habicht@ge.com antworten.

Danke

T. Habicht

[EricaChalfin]

Torsten Habicht‌,

Torsten,

Willkommen in der RSA Link Community. Wenn beim Versuch, auf das Fallmanagement zuzugreifen, SSO-Probleme auftreten, überprüfen Sie bitte .000035717 - A single sign-on error is displayed when accessing the Case Management portal on RSA Link 

Grüße,
Erica

* * * 

Welcome to the RSA Link community. If you are having SSO issues when trying to access Case Management, please review 000035717 - A single sign-on error is displayed when accessing the Case Management portal on RSA Link. 

Regards,
Erica

[EricaChalfin]

Torsten Habicht‌,

Were you able to resolve the SSO error you were seeing

Konnten Sie den angezeigten SSO-Fehler beheben?

Regards/Grüße,
Erica

[TorstenHabicht]

Hi Erica,

I have not been able to complete the re-registration process due to missing information.

These are the information I have found on my CD.

Token Pack ID: <redacted>

confirmation No: <redacted>

Tokens are valid until 28th February 2021

Nothing is working to get re-registered.

To enable the team to implement the remaining tokens we need the tokensfile.xml and Password.txt

Thx Erica for your support in advance.

Regards,

Torsten

[EricaChalfin]

Torsten Habicht‌,

I redacted your token pack ID and confirmation number from your post. Please do not post those in a public forum.

I see the screen cap of the registration page  Are you having issues getting past that?

Were you able to locate the decrypt.zip file, the password you created for that file, along with the token media CD?  If you have those three items, we can open a technical support case for you to get your tokens imported.  If you are missing any of these items, they cannot be accessed again through the website and we need to open a token meida replacement case with the Customer Asset Management team.

Regards,

Erica

[TorstenHabicht]

Hi Erica,

Pls switch to a 1-to-1 communication per email.

I am not able to open a case on the RSA portal due to a not completed registration.

Registration is not working.

The used “support” channel has declined the communication with reference to another RSA portal.

Regards,

Torsten

Von: Erica Chalfin <no-reply@rsa.com>

Gesendet: Mittwoch, 15. April 2020 16:05

An: Habicht, Torsten (GE Power Portfolio) <torsten.habicht@ge.com>

Betreff: EXT: You have been mentioned by Erica Chalfin in Re: Case erstellen - SSO Fehler - in RSA Link

<https://community.rsa.com/?et=notification.mention>

You have been mentioned

by Erica Chalfin<https://community.rsa.com/people/B1fQpWp0Er9BI4ZmqBP9R2k0AFScN6CUsaPcsyfuRCQ=?et=notification.mention> in Re: Case erstellen - SSO Fehler - in RSA Link - View Erica Chalfin's reference to you<https://community.rsa.com/message/952185?commentID=952185&et=notification.mention#comment-952185>