Case Portal not Visible

[eGRCsupport]

Hi Team,

I'm unable to find case portal on the site. Is there any alternate way to raise Case using email.

 

[srikanthjonnal1]

try this .

https://community.rsa.com/t5/support-information/how-to-contact-rsa-support/ta-p/563897#toc-hId-1932620581

[eGRCsupport]

Hi,
The case portal is itself not visible on the site under support

[srikanthjonnal1]

My profile

My Case Portal

Manage your Support cases through Case Portal

Create Support Case

[DarrenW]

This link will get you to case management.  https://community.rsa.com/case-portal 

[jeffshurtliff · Accepted solution]

Hi everyone,

We're really sorry for the inconvenience that the issue mentioned by @eGRCsupport has caused.  Thank you @DarrenW and @srikanthjonnal1 for chiming in with other avenues to reach the Case Portal.  

We discovered on Thursday that a code regression in the menu caused the Case Portal to only display for users that had a very specific permission role.  It was corrected immediately after its discovery and the menu is now configured to always display the Case Portal links even prior to logging in so that it is always quickly accessible.

Please accept our apology and thank you for your patience as we work through the growing pains of the new platform. We really do believe that, once the dust settles, this platform will be much more intuitive and easy to use than its predecessor and it will open many doors for customization and feature enhancements.

Thanks again,
Jeff