Creating a case results in error - see attched

[ITCompany]

Hi,

When creating a case i receive the error attached. I was creating a case, as i still cannot access the release versions of Authentication Manager 8.2 and 8.5. Patch releases yes, but not the full release versions. This is stopping an upgrade of vulnerable software.

I have attempted the case creation 6 times.

itinfrastructure@bluebayinvest.com

Please help

[jeffshurtliff]

Hi @ITCompany,

I'm sorry for the inconvenience.  It looks like the issue is relating to your account being more of a generic shared account which had difficulty getting associated with your company account on our backend CRM.

I am working on resolving the issue right now and will report back as soon as the issue has been fully resolved.

I can confirm, however, that your support cases were indeed created despite the error message so I will ensure they get associated properly with your account and get dispatched to the proper team to assist if they haven't been already.

Thank you for your patience!
Jeff

[jeffshurtliff · Accepted solution]

Hi @ITCompany,

I have resolved the issue with your account and you will now be able to view your cases (including the case that displayed the error message) in the Case Portal on RSA Link.  I have confirmed this, and have also merged the cases you submitted and associated them with your user.

I have confirmed that a support engineer has already taken ownership of your support case and will be reaching out to assist if they have not done so already.

Sorry once again for the inconvenience, and thank you for your patience.

Regards,
Jeff