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Community Support Forum

Do I need a different kind of RSA Community membership?

TanyaPrince
Contributor
Contributor

‎2018-09-18 11:05 AM

Hi 

 

I have an RSA community account but many of the links, especially to documents, are unavailable to me.  Do I have some type of restricted account?

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8 REPLIES 8

TanyaPrince
Contributor
Contributor

‎2018-09-18 11:07 AM

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EricaChalfin
Employee (Retired) Employee (Retired)
Employee (Retired)

‎2018-09-18 01:06 PM

Tanya Prince‌,

 

Thank you for the information.  I looked at our administrative site and it looks like you are not registered with any groups within RSA Link which is why you are unable to access the https://community.rsa.com/community/products/archer-grc/navigator.

 

Please follow the steps in 000035296 - How to re-register as a customer or partner on RSA Link to correct the group memberships.  Be sure to select the I am an RSA Customer or Partner option and provide a valid Site ID, Serial Number, License Key, or Contract Number in order to obtain full access to the website.

 

Regards,

Erica

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TanyaPrince
Contributor
Contributor
In response to EricaChalfin

‎2018-09-19 10:25 AM

Hi Erica - 

 

I have tried the steps above and got the success message but I still can't access documentation or the RSA Archer Navigator, I have logged out completely but still get that message.  Does it take time to update?

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jeffshurtliff
Administrator Administrator
Administrator
In response to TanyaPrince

‎2018-09-19 12:02 PM

Hi Tanya,

 

I apologize for the inconvenience. It looks like there was a hiccup with your account and it wasn't granted the proper access after re-registering.  I am engaging our IT Operations team to investigate the root cause, but in the meantime I have granted you the access you need so you should be able to see everything you need now.  

 

Please let me know if that is still not the case.

 

Thanks!

Jeff

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TanyaPrince
Contributor
Contributor
In response to jeffshurtliff

‎2018-09-19 12:06 PM

Thanks Jeff I will try it now and let you know if it is not working!

EricaChalfin
Employee (Retired) Employee (Retired)
Employee (Retired)

‎2018-09-21 09:10 AM

Tanya Prince‌,

 

You should now have the correct access permissions.  Can you please test and let us know.

 

Regards,

Erica

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TanyaPrince
Contributor
Contributor
In response to EricaChalfin

‎2018-09-21 10:43 AM

Hi Erica –

 

I am all set, thank you so much!!!

 

TANYA PRINCE

Cigna | Information Protection

•: 860.226.1993 | •: 860.214.5106 | •: Tanya.Prince@Cigna.com

Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © Copyright 2018 Cigna

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EricaChalfin
Employee (Retired) Employee (Retired)
Employee (Retired)
In response to TanyaPrince

‎2018-09-21 01:17 PM

So glad to hear it!

 

Regards,

Erica

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