Password reset for contractor

[MartinPiroh]

Hello, I was hoping someone could assist on the following use case:

We have a 3rd party contractor group (Contractor AD group) that are using their company PC's to connect via VPN. This means the PC password and the VPN (Network) password do not match. They are trying to use instructions to reset password via Access Management. They are able to go through the process to set up challenge questions, but when trying to change the password, they get an error. Please see attached email string for more details including screen shot of the error.

Right now, as the 'Cotractor AD group' employee's password expires they are having to call the help desk to get the password reset. As there are currently tens of these employees, this can be quite cumbersome and we need to get this resolved. Can you please advise ?

Users are getting Secure Connection Failed: PR_CONNECT_RESET_ERROR

Thank you,

Martin

[YasmineDowidar]

Hi @MartinPiroh ,

Just to confirm, could you please verify if you're talking about the RSA Link Community or if this is a question about an RSA product so we can ensure the proper team is addressing your question?

Thank you,
Yasmine