"Loading" for Archer eLearning

[BenjaminStephen]

I just get a loading box when trying to go to checkout while "purchasing" one of the free training classes for the RSA Archer product. I submitted a comment to the discussion board (https://community.rsa.com/message/874061) and followed the same steps, but it looks like there a step by the helpdesk that actually resolved the issue for the other use who reported the same issue.

Can you help get me to the training video?

[jeffshurtliff]

Hi Benjamin,

I have received out to the Training Registration team with your issue so that they can resolve it.

I will let you know as soon as I hear more information.

Thanks,

Jeff

[RSALinkTeam1 · Accepted solution]

Hi Benjamin,

I apologize for the delay in getting back to you.  It sounds like your issue is slightly more complicated than the others that have had this problem, so if you could please send an email to the RSA Training Registration team at TrainingRegistration@rsa.com then they will be happy to help you resolve the issue.

Thanks,

Jeff

[ChrisSchweigert]

I believe the email address is TrainingRegistration@rsa.com. the other link is missing an "r".

[jeffshurtliff]

Thanks Chris, you're right.  I updated my comment above to fix the typo.

[GopiSubramani]

Hi Jeff,

I am facing the same issue - it is stuck at the Loading page. Can you please provide some guidance? Thank you.

[jeffshurtliff]

Hi Gopi,

If you could please send an email to the RSA Training Registration team at TrainingRegistration@rsa.com then they will be happy to help you resolve the issue.

Thanks,

Jeff

[GopiSubramani]

Thanks Jeff, sent an email to that address.