RSA Archer Customer needs updating in RSA Link

[Anonymous]

I have a Customer Account Manager who has a Customer that, in RSA Link their (customer's) name needs to be updated. (Old name like "bob" and new name like "sue" - for example.

RSA Account manager for Archer reached out to rsasupport@rsa.com and received NO response whatsoever.

Is there a better email address or team to handle these type of situations?
It is only on / within RSA Link that the Archer Customer (company name) needs to be updated.

Please reach out to me at Graham.Longenecker@rsa.com for any further details.

[jeffshurtliff · Accepted solution]

Hi Graham‌,

That email address is actually not valid so that would be why your customer did not receive a response.  The appropriate email address is support@rsa.com, but for RSA Link-related topics the better route (per the How to contact RSA Support‌ page) would be for the customer to use the contact form at https://community.rsa.com/contact. 

RSA employees actually have a different route for getting assistance with RSA Link, which is found in the Engaging the RSA Link Team within the RSA Link Policies & Procedures Guide.)

In addition, the knowledge base articles below may also help answer the customer's questions.  (While they are more directed to changing companies, they should still be applicable.)

• 000035740 - What happens to my RSA Link account if I change companies? 
• 000036289 - Can I change the email associated with my RSA Link account if my company changes its name or is acquired? 

Thanks!

Jeff