RSA Archer Customer/Partner Access

[TracyGarrett2]

Good afternoon

When I registered intially I did not have the software key in order to register as a partner. What would be the best way to upgrade my account so to speak? Thank you!

Thank you,

Tracy

Tracy Garrett- Business Systems Analyst

Corporate Applications

3840 109th Street, Urbandale IA 50322

Phone: (515) 564-2518 | Fax: (877) 302-1223

Email: tgarrett@wrberkley.com<mailto:tgarrett@wrberkley.com>

Website: bts.wrberkley.com<http://bts.wrberkley.com/>

Technology Leadership Unleashing Business Potential

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[jeffshurtliff · Accepted solution]

Hi Tracy,

If you now have your RSA Archer license key then you can simply head back to https://community.rsa.com/register and re-register with your same email address, except this time you will want to select the "I am an RSA Customer or Partner" option which will give you the opportunity to provide the license key.

Once you submit the form, you will be given the full access that you need.  You will not need to reset your password, security questions, or On-Demand Authentication (ODA) PIN.

Thanks,
Jeff

[jeffshurtliff]

Additional information about this process can now be found in the following knowledge base article:  https://community.rsa.com/docs/DOC-77654 

[yujingwang]

We were unable to validate the information you provided. Please check your entries again and re-submit. If you continue to receive this error, please contact RSA Customer Support for assistance.

when I input the "Serial Number " it still can't submit,any advise?