Support case unavailable

[JoseMartins]

Hello, I am trying to open a case, but apparently I do not have access to the Sales force support WP.

I do have a SAP ID, but for some reason it is not working. My Web threat detection is not working and I need to open a critical support case.

How can we fix it?

[EricaChalfin · Accepted solution]

Jose Martins‌,

My apologies for the delay in replying.  I hope you were able to contact support via a local RSA customer support number and get your issue resolved.

Regards,

Erica