Unable to create a support case

[BNMC_MT]

I have permissions denied and I cannot view old cases I opened up 

[admin_vermam4]

Hi @BNMC_MT,

Sorry for the inconvenience. Could you please try to navigate to https://community.rsa.com/t5/crmsupport/page and click View All Cases. 

Let us know if you have any questions. Thanks!

[BNMC_MT]

@admin_vermam4 I can create a ticket however I cannot select the RSA product set, I believe I have SecurID

[admin_vermam4 · Accepted solution]

Hi @BNMC_MT,

Now you can create a ticket with RSA Product Set as SecurID. Please give it a try.

Thanks!

[SDLambo]

Hi,

i have same issue after register new profile, i receive message "access is denied" when try to create an incident related to an issue on RSA console for software token.

Can you support me?

Thanks

[admin_vermam4 · Accepted solution]

Hi @SDLambo,

Thanks for connecting with us.

Would you mind trying it now? It should work.

[SDLambo]

It works now, thanks for your quick support

[ServiceDeskAL]

Hi,

we have same issue after register new profile, we receive error message access is denied when try to create an incident.

Can you support us

Thanks

@admin_vermam4 

[admin_vermam4]

Hi @ServiceDeskAL,

Sorry for the inconvenience. Could you please try now?

Thanks!

[ServiceDeskAL · Accepted solution]

It works, than you so much