Unable to create support ticket

[CJIAHU1]

Hi,

May I know who do I request for the access to create a support ticket?

Below is the error from the system:

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

Please kindly advise.

[admin_vermam4]

Hi @CJIAHU1,

Sorry for the inconvenience. Could you please let us know the for which product you are trying to raise the case for?

Thanks

[CJIAHU1]

Thanks for your reply.

For RSA Authentication Manager.

[CJIAHU1]

Also, I noticed I have the license to download the software but I do not have the permission to download RSA authentication agent. 

Please kindly advise.

[admin_vermam4]

Hi @CJIAHU1,

Please let us know the URL you are trying to access.

Thanks!

[CJIAHU1]

Below is the link I have tried and no access message is shown.

https://community.rsa.com/t5/forums/recentpostspage/post-type/thread/board-id/auth-agent-windows-downloads

[admin_vermam4]

hI @CJIAHU1,

Thanks for the information. Could you please try now.

[CJIAHU1]

Thank you so much.

Also, may I know if I can log a support ticket in future?

[admin_vermam4]

Hi @CJIAHU1,

Great! Yes, you can raise the support case by navigating to Support -> Case Portal -> Open a New Case.

Thanks!