Unable to Raise a Case in RSA Portal - Single Sign-On Error

[SreeNivasAnanda]

Hi Team,

My email id registered with RSA is sree.nivas.anandavel@morganstanley.com. When i try to create an account case or select any options the tab throws ""single sign on error - We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins"".

Can you please help me in getting this issue resolved so that it will be helpful.

Thanks,

Sree Nivas

[EricaChalfin]

Sree Nivas Anandavel‌,

Could you please let me know where you are seeing this error?  Is it when you click on the My Cases option in the main menu or the Create a Case button on the RSA Customer Support page?

If so, then it looks like you are seeing this because you did not select the I am an RSA Customer or Partner option when you registered for an RSA Link account.  To resolve this, please go to https://enroll.rsasecurity.com(or click on the REGISTER NOW button at the bottom of the RSA Link home page) and reregister with your same email address and this time select the I am an RSA Customer or Partner option.

Doing this will grant you access to the My Cases interface (which includes case management, access to product maintenance contracts, and other customer-specific features) as well as the product downloads for which you have an active maintenance contract.

Regards,

Erica

[jeffshurtliff · Accepted solution]

Hi Sree,

Adding to what Erica Chalfin‌ said, you can follow the instructions in the knowledge base article entitled 000035717 - A single sign-on error is displayed when accessing the Case Management portal on RSA Link to resolve your issue.

Thanks!

Jeff

[EricaChalfin]

Sree Nivas Anandavel‌,

Have you been able to get past the SSO issue?  Do you need further assistance?

Regards,

Erica