Issue
When using On-Demand Authentication (ODA) as the step-up authentication method for your NetWitness Community and/or myRSA account, the text message (SMS) with the tokencode is never delivered if you reside in the Kingdom of Saudi Arabia (KSA) after entering your ODA PIN.
Cause
This issue occurs because there are new regulations in place within the Kingdom of Saudi Arabia (KSA) that make it extremely difficult for text messages (SMS) to be sent from automated systems, including the system utilized by the NetWitness Community and myRSA authentication.
Similar regulations are also impacting SMS deliveries to the United Arab Emirates (UAE), Dubai, Bahrain, and Qatar.
Workaround
Unfortunately the only workaround for this issue is to
set up security questions as an alternative form of step-up authentication for your NetWitness Community and/or myRSA account. This will allow you to successfully log in to the platforms.
